What’s the governance structure?
SH: If I tell you the history of it, it’ll make more sense! Although it was originally conceived as a shared service for the Prison Service, during 2006 we agreed that we would begin to deliver services for the Home Office, which is a separate government department now. That went live in February this year. That puts some context on your question about how it’s governed. It’s a cost centre within the Prison Service and it’s part of the finance function – that’s just somewhere for it to reside really. We have a Service Level Agreement with the customers – so one with the Prison Service and one with the Home Office – and alongside that SLA, which defines the services and the standards to which they’ll be delivered, there is a budget allocation to cover the cost of it. So the service and cost are governed through that process. The processes are aligned through what we call a policy gateway; so for example how we transact HR transactions, is aligned with HR policy, and there’s a similar se
