Whats the difference between the various question lists in the Ask module (Active, New, Referred, Closed)?
• Active Questions This list shows all questions submitted by your patrons, questions referred to your institution, and replies to requests for clarification by patrons. • New Questions This list shows questions and replies to requests for clarification that no one from your institution has acted on yet. It contains a subset of the items on the Active list. • Referred Questions This list shows questions that your institution referred to a referral partner in your group, to the global network or to a subject-matter expert by e-mail. • Closed Questions This list shows questions that a staff member has closed because they require no further action. Closed questions remain on the Closed list for 90 days. Then QuestionPoint moves the question to the Service History and removes it from the Closed questions list.
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