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Whats the difference between the new Legal Ombudsman and the Legal Services Ombudsman?

April 26, 2017difference Legal Ombudsman Services

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Whats the difference between the new Legal Ombudsman and the Legal Services Ombudsman?

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The new Legal Ombudsman replaces organisations like the Legal Complaints Service (LCS) and Bar Standards Board (BSB), who used to deal with legal service complaints. If an organisation such as one of these investigated a complaint and the client wasn’t happy with the outcome or the service they received from these bodies, they could ask for their complaint to be independently reviewed by the Legal Services Ombudsman (LSO). For the time being, clients still have the option of asking the LSO to review the way the old organisation dealt with their complaint. But the LSO will be abolished on 31 December 2011. Just to be clear, the LSO cannot review a complaint that has been started after 5 October 2010 and has been accepted for investigation by the new Legal Ombudsman.