Whats the difference between the Multicultural Policies and Services Program (MPSP) and Equal Employment Opportunity (EEO)?
The Multicultural Policies and Services Program is a broad program, which looks at how an agency, its programs and services, its staff, communication strategies and funded services address the needs of culturally diverse customers or consumers. Whereas, the Equal Employment Opportunity (EEO) program is an employment-related program which looks at how an agency deals with employees in terms of their career paths. MPSP strategies include: • Service delivery appropriate to a culturally diverse client groups, which is part of core business; • Flexible, inclusive consultation processes that are integrated into agency planning; • Training for staff on cultural diversity issues, and how these apply in their jobs; • The provision of language services and information in ways that will reach all clients. EEO strategies include: • Providing equal opportunities for employment and career development for people from culturally and linguistically diverse backgrounds; • Making sure that workplaces are
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