What’s the difference between posting a question in the Acquia Subscriber Forums and submitting a ticket to the Technical Assistance Center?
Submitting a ticket to the Technical Assistance Center guarantees that you will get a response within your response time window and that the issue will be worked through to resolution. There is no such guarantee with the Acquia subscriber forums. Although Technical Assistance Center staff members do participate in the Subscriber Forums, they do so on an as-available basis based on the condition of their ticket queue, so their responsiveness will vary. Fellow subscribers may also provide assistance in the Subscriber Forums, but they do so on a voluntary basis so there is no guarantee that they will respond in a timely fashion or that the topic thread will continue to resolution. It’s best to think of the Subscriber Forums as a place to seek general advice and assistance with issues that are not time-critical.
