Whats the difference between newsgroup support and phone-based technical support incidents?
With newsgroups, MSDN subscribers enjoy unlimited, free support as opposed to the limited number of phone-based technical support incidents. Complex issues or server-down situations are not recommended for the newsgroups. Issues of this nature are best handled working with a Microsoft Support Engineer using one of your phone-based incidents.
” section in the link below: http://msdn2.microsoft.com/en-us/subscriptions/aa948864.aspx Anyway, I will try my best to help you on other issues in the newsgroup. Thank you for the kindly understanding. Best regards, Jeffrey Tan Microsoft Online Community Support ========================================= Delighting our customers is our #1 priority. We welcome your comments and suggestions about how we can improve the support we provide to you. Please feel free to let my manager know what you think of the level of service provided. You can send feedback directly to my manager at: msdnmg@microsoft.com. This posting is provided “AS IS” with no warranties, and confers no rights.
