Whats the difference between Mainstream and Extended Support?
Mainstream Support means retail customers can place calls to Microsoft Customer Service and Support about Office 2007-related issues for the following: • Incident Support (no-charge incident support, paid incident support, support charged on hourly basis) • Security update support • The ability to request non-security Hot Fixes Extended Support allows for: • Security update support at no additional cost • Paid incident support options only Related link: http://support.microsoft.com/lifecycle/?p1=8753
