What’s the difference between ease of learning and ease of use?
When you go to your favorite ATM for much-needed cash and find that the bank has installed a new machine, you may have some difficulty understanding changed menu options or new features. Most often, these problems are overcome after one or, at most, two tries. They are examples of initial ease-of-learning problems. If they become barriers that block customers from achieving a goal, the product fails – no matter how great a benefit its new features potentially have – so it is important for designers to eliminate them. Some usability problems, however, persist. A button or a link in the middle of a screen can be difficult to find every time. That kind of ease-of-use problem slows a customer down every time and can be frustrating. The Oracle Applications User Experience team works to eliminate both ease-of-learning and ease-of-use problems from making their way into Oracle software. The team’s goal is to prevent these problems from reaching customers by reviewing screens and conducting us
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