What’s the difference between Decision Quality and Six Sigma?
Six Sigma is a structured, disciplined problem solving approach for improving business processes. The goal of six sigma is to reduce the “defects” in the process to less than six sigma—i.e. virtually zero. Six sigma was designed to improve the efficiency of repeated processes where the ideal is to reduce all variation and everything is essentially done according to the process manual. Stated another way, six sigma is about management and running efficiently on the roads that have already been chosen. Decision Quality is a structured, disciplined problem solving approach for making decisions. The goal of Decision Quality is clarity of action. Decision Quality was designed to improve the organizational dialogue around unique decisions where following what is written in a manual does not capture the richness of the situation. Stated another way, Decision Quality is about leadership and choosing your road. Some examples may help. Six Sigma would be great for streamlining the customer on-bo
