What’s the difference between custom-made orthotics and customised orthotics?
Custom-made orthotics are made when a cast or mould is taken of your foot. That cast is then used to make a model of your foot and the orthotic is then created to fit that model. Customised orthotics are made by trimming, heating or adjusting off-the-shelf, premade orthotics. This does not involve taking a cast and so customised orthotics are not eligible for cover from Frank.
