Whats the difference between being a “Buy More” employee and a “Nerd Herd” employee?
For all intents and purposes, on IBM, there is no difference. Buy More employees get a green badge, while Nerd Herd employees get a red badge. Philosophically, however, there’s a huge difference. Buy More employees are focused more on retail sales, while the Nerd Herd “helps” customers with technology repair. If you’ve watched the show, you know that each group represents a different set of core values, so you should pick the one that aligns most with your beliefs about customer service and electronic sales.
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