Whats the difference between an incident and a complaint?
An incident is a comment you have about the negative way in which you were treated by a business. It is the first alert to CPA that a problem has occurred in the marketplace. CPA confirms your incident with the business and is ready to help you each step of the way. A complaint is an incident where you want some redress or response from the business. Your initial steps are guided by CPA’s Reference Sheet’s 7 Keys To Success and 4 Action Steps For Results which teach you how to be effective when you contact a business in person, by phone and by letter. If they still do not provide you with a satisfactory response, you may write a complaint letter to the firm. If they still do not meet your request, you can file a complaint with CPA.
