Whats the Difference Between a User and a Technician?
Users are the people who contact the help desk for support. Technicians are the help desk workers who provide the support. It is a necessary distinction because HelpTrac provides technicians with different capabilities than it offers to users. To put it simply, technicians use HelpTrac to resolve users’ problems.
Related Questions
- A user reports an issue that does not occur while the technician is onsite. Which of the following actions should the technician perform while troubleshooting this issue with the user ?
- If an end user contacts Russound, will that customer be referred back to the integrator / installation technician?
- In Live Support, can both the technician and end user share control of the desktop?
