Whats the biggest difference between Microsoft today and Microsoft five years ago?
Externally, which is very important, I’d say the level of customer expectation is much higher in any way you want to say, whether it’s reliability and trustworthiness, [or] whether it’s on innovation. If you want somebody to upgrade, to do something different, the level of expectation and the amount of innovation it takes to get somebody interested in making a transition, making a move, is higher today than it was five years ago.
