Whats the best way to train staff on a budget?
This article is taken from BigHospitality (19th April 2010). Click here to read this artcile in full. BigHospitality puts one reader’s question about staff training to Jane Sunley, chief executive of learnpurple. Problem: I own a mid-market restaurant, which is popular for the simple but well prepared meals, the relaxed atmosphere and the low prices. We can’t afford to pay the higher salaries for well-trained front-of-house staff, so we train our employees – many of whom are foreigners – ourselves, and also send them on regular training courses. But all the courses we’ve tried have taught them nothing new – they simply hand out certificates for what our staff already know. How can I choose the best courses to know that my investment is worthwhile, and that the staff will learn things that will improve the service we offer and benefit our business? Solution: There is evidence that today’s worker considers learning and development to be a key motivator so it’s important to make sure this
