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Whats the best way to gather diagnostic system information from customer computers?

April 26, 2017best Computers customer diagnostic gather system

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Whats the best way to gather diagnostic system information from customer computers?

1 Answer

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10 Posted

From the CSR console, select the option to collect customer system information. You can then save the information and upload it to your ticket management system. This way, system information gathered by first level CSRs is automatically available to second and third level CSRs.