Whats the best way for me to resolve A-to-z Safe Buying Guarantee claims?
Occasionally claims are filed for orders that weren’t fulfilled by the seller or for items that were returned. In these cases, the best way to resolve the problem is to initiate an immediate refund. If you dispatched the item, or you believe it is not materially different than described in the item listing, you should respond as quickly as possible by e-mail and represent your version of events. It is important for you to provide as much additional, relevant, and compelling information about the transaction or specific actions taken regarding the transaction. Much of the relevant and compelling information is asked for in the e-mail, including but not limited to: • Dispatch method, tracking number and tracking details. • Any correspondence between the buyer and seller that proves you spoke to the buyer or received an e-mail message from the buyer with an acknowledgement of receipt of the merchandise and/or satisfaction with the transaction. While Amazon.co.uk doesn’t currently require
