Whats the best way for me to resolve a technical issue?
To resolve a technical issue, we suggest you follow these steps: • Verify that your CAT/Computer setup matches our instructions Setup & Configuration • Determine if the issue is related to your CAT/Computer Set-Up or Realtime Coach™ CAT Setup Diagnostic Guide • Use the Technical Help Kowledgebase for resolution of common technical issues Technical Help If you still experience technical issues after carefully following the above steps, do the following: • If the issue is related to your CAT/Computer setup, please contact the technical support team of your CAT software company. • If you are sure that the issue is related to Realtime Coach™ itself, or if your CAT software technical support team was unable to resolve your issue, please e-mail your inquiry to Realtime Coach™ Customer Care. A representative will respond as quickly as possible.
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