Whats the benefit to Project Stakeholders?
Developing the concept of operations document ensures that all stakeholders agree on a common view of the proposed system. It can also be used as a reference point for new team members, including new employees and contractors brought in to help with the system implementation, operation, or maintenance. How to capture user’s requirements? Develop use cases that illustrate the most common scenarios/processes that users will perform. Use cases can be high-level or dig a little deeper if required. You can also develop an Excel or Word checklist and capture requirements this way. Write them in plain English and avoid jargon. Make sure that the stakeholders can read and understand the users’ needs and check that they are reasonable and comprehensive. Download your template here What happens next? These requirements (i.e. needs) are used to define system requirements that will determine how the system is designed. This information will also be used to work out technical support contracts and
