Whats so unique about the CPAC Managed Services Help Desk?
It provides an affordable, scalable, U.S.-based call center that enables customers to lower operating expenses while providing their users with quality technical support. Calls are routed to the appropriate skilled analyst through a Cisco Systems IPCC Express ACD phone system. Documented workflow processes lead to distinct improvement in customer satisfaction levels and consistency of service delivery. CPAC Managed Services representatives greet each customer in a timely and professional manner; they possess the appropriate customer service skills to make the customer feel comfortable throughout the call. We leverage more than 20 years of experience to provide efficient and professional support. Our best practices support work environments as small as 5 end users and as large as 20,000 end users.
