Whats Preventing Service-level Management?
Companies need service-level management to make sure they meet service-level agreements (SLAs) and optimize service delivery to improve business outcomes. However, this level of management is not easy to accomplish with today’s distributed, interconnected applications because they execute on heterogeneous systems in different locations. As a result, getting end-to-end visibility to track real-time processes and assure individual business transactions meet SLAs is a challenge. Traditional management tools are used after users report problems. They focus on what’s going on in application servers and hard drives, not on what’s going on in the infrastructure from a business point of view, i.e., what infrastructure is serving this or that customer. Many IT departments cobble together ways of getting visibility into what’s happening and applying policies, but this is an expensive, inefficient, and often unsuccessful way to get control of SLAs and business processing. Progress® Actional® Ente
