WHATS NOT COVERED BY THE NEOPOST MAINTENANCE PROGRAM?
Maintenance Services do not include: • de-installation of the Equipment, or moving the Equipment (however these services are available for an additional fee); • services provided before 8:00 a.m. or after 5:00 p.m. local time based on the location of the Equipment (however service is available outside of those hours for an additional fee); • maintenance or repairs made necessary by the failure of Customer maintain or use the Equipment in conformance with Neopost’s specifications; • maintenance or repairs made necessary by changes in the design of the Equipment made by Customer or mechanical, electrical, or electronic interconnections, or the attachment of other parts or components to the Equipment by Customer; • maintenance or repairs made necessary by accidents or natural disasters • maintenance or repairs made necessary by the negligence of Customer; • maintenance or repairs made necessary by the unauthorized maintenance by Customer or any third party other than Neopost or its author
