Whats in it for the CAAs Board of Directors?
Information generated from results-oriented program management enables board members to efficiently grasp the effectiveness of operations across the agency. With an understanding of what is or isn’t working on the program level, they are able to ask informed questions of the agency director and the program managers, help guide policy making, and focus the agency’s strategic goals. In this way, board members can help CAA staff be better managers. Board members can be thought of as internal investors who use outcomes-related data to intelligently assess community needs and to make informed determinations about how best to target available resources. Also, knowing more about program results, helps board members fulfill their responsibility to advocate for the agency within the community and to market the agency to funding organizations. Q: What’s in it for the program manager? A: Clarity and understanding about the program. Asking tough questions–Are we focusing on the right problems? Is
