Whats driving Customer Service jobs home?
Historically, hundreds of customer service agents drove to large call center buildings with a mass of workstations set up in large open spaces to answer customer questions about U.S. company products and services. Or hundreds of customer service agents drove to large call center buildings in foreign countries to answer customer questions about U.S. company products and services. Until the technology caught up with industry’s growing awareness that improvements could be made on the way U.S. and overseas outsourced customer service was being served — and TeleCommuting organizations jumped in to press a home-spun solution. The Telework Coalition (TelCoa) has been a major force in getting the call center industry to see the profits in employing home workers. In their words, the rapidly accelerating trend to adopt the domestic Work@Home customer support model has been driven by the desire to keep costs down, by the backlash caused by an overall dissatisfaction with the services provided by
