Whats different about conference calls and videoconferences?
Conference calls and videoconferences are similar to in-person meetings, but the differences in media suggest some changes in the way these meetings are managed. Here are some tips on managing technology-enabled conferences. • Set an agenda in advance. • Choose a time that works for all participants, factoring in time zones. • Confirm attendee list and make sure all handouts have arrived. • If the call is incoming, be ready when the phone rings. If you’re cutting it close, delegate someone to pick up. • If the call is outgoing, dial in one or two minutes before the conference is scheduled to begin. • If you’re initiating, learn how to use the conferencing system ahead of time. • Identify yourself by name even if your system does it automatically. • Make sure you can see and hear everyone (videoconferences). • Greet each person by name. • Don’t leave out the small talk. • Repeat names during the call (especially teleconferences). • If you’re a silent participant, resist the urge to talk
