Whats a voice application?
A voice application is a specific type of “phone application”. A phone application is an application that interacts with a person over the telephone in an automated fashion. A bank’s automated system that answers a call and asks the caller to “press one for your account balance, two to transfer funds between accounts, or three to speak to a customer service representative” is a perfect example of a phone application. Phone applications using the telephone keypad for input, referred to in the industry as Interactive Voice Response (IVR) applications, have been commonplace for many years, especially among large companies such as banks, insurance companies, and airlines. Recent advances in speech recognition technology have allowed the creation of a new type of application where the user interacts with the application by speaking to it rather than entering information through the telephone keypad. This type of application is called a “voice application”.
Related Questions
- Can I send/receive files, perform voice chat, participate in a whiteboard session, or participate in application sharing while using the Web Communicator?
- Do I use voice minutes when Im using the V CASTSM Mobile TV application or watching a program?
- Why start with a packaged voice application rather than using a custom-developed application?
