Whats a Good Retailer?
I find that there are a variety of common complaints about retailers, and over the years one hears them repeating. The customers and the sellers change, but the complaints stay the same. One reality is that no one should expect perfection. Alas, retailers are human, too, and minor mistakes happen. What you should look for, though, is someone with the right attitude and basic integrity. And there are a few things that they have to do right most of the time, too. Storage, often tops the list, and for good reason. I recall this story: a customer walked into a famous New York store to pick up futures of 1986 Chateau Margaux, and the corks were all pushed up. The store was warm on the pick-up day, and that wasn’t the first warm day of the year, either. On questioning the condition of the wine, the customer was treated to the spectacle of the retailer lying through his teeth. The retailer said that most of the bottles were like that and they were overfilled at the Chateau. It was easy enough
