What would induce internet users to pay bills online?
• 58 per cent of respondents felt that a guarantee that online bill payment services were safe and secure would encourage them to use them • 45 per cent said they would pay their bills online if they got receipts of payments made online • 45 per cent said they would pay bills online if it was free or if the charges were reduced • 34 per cent felt they might use the service if a clear demo of how to use it was provided • 30 per cent wanted an online customer support service • 17 per cent said they would pay bills online if they could access the internet more frequently and freely. How soon will users start online payments? • 60 per cent of the respondents said they couldn”t say when they were likely to start paying bills online • 31 per cent said they were likely to start within a year, • 16 per cent indicated that they would do it within a month • 9 per cent said they were likely to start using online bill payment services within 1-3 months • 4 per cent in 4-6 months • 3 per cent in 7
