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What would happen in the event of a downtime?

April 26, 2017downtime event

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What would happen in the event of a downtime?

1 Answer

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The cause of the downtime is noted and effective steps are taken to ensure that your server is back online. In case the issue is with the server hardware/network, appropriate steps will be taken to ensure that your server is back online within a period of 4 hrs and appropriate credit will be provided to your account. However, if the issue is with the OS or any installed application, such issues might take a little longer to debug and recover the services.