What would be the effect on profits and customer satisfaction if all project managers used consultative communication styles?
This was selected as Best Answer There are generally two types of project managers: Quarterbacks and Scorekeepers (apologies to Chase Franklin) Scorekeepers focus on line item issues. They track plan to actual. Often they are methodology myopic. This isn’t a bad thing, but has it’s place in specific industries and projects, usually those with high levels of compliance or oversight. The best at this are linear thinkers, with the ability to negotiate effectively and communicate various decision point tradeoffs. Aerospace is a perfect example – where it is critical to track infinite detail in order to hit FAA sign-off. Often you would know the number of welds per airplane wing 5 years in advance and no changes are allowed. These thinkers are anti change enforcers. The drawback is that they are dependent on the quality of the original blueprints, and have little flexibility for variables. Quarterbacks focus on both big picture business ecosystems relevent to the project, as well as the int
