Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

What will the 2011 release of the EXIN ITSM program change?

April 26, 2017exin itsm program release

0

Posted

What will the 2011 release of the EXIN ITSM program change?

1 Answer

0

Posted

The roll out of the new release of the EXIN program in IT Service Management based on ISO/IEC 20000 started in 2011 in order to: – Improve the market impact of the program by a repositioning based on the feedback from companies, experts and trainers – Align the content of the program with the 2011 version of the ISO/IEC 20000 standard and perform regular maintenance and make some improvements The changes implemented in this release are not revolutionary. The new name of the program (‘based on’) stresses that the content of the program is about service management instead of ‘only familiarizing candidates with the content of the ISO/IEC 20000 standard’ (as the previous ‘according to’ suggested to some).