What will happen if I send a new prescription or request a refill from Medco by Mail for an excluded drug?
If you call in a refill of an excluded drug through Medco By Mail, the customer service representative or interactive voice response system will advise you that the drug is excluded, and your order will be cancelled. If you mail in a refill order, you will receive a letter from Medco indicating your drug is no longer covered under the Plan. If you mail in a new prescription for an excluded drug, Medco will return the prescription order along with a letter advising that the drug is excluded from Empire Plan coverage and can no longer be dispensed by Medco By Mail. Q19: When I enrolled in the Health Care Spending Account (HCSAccount), I calculated my election amount for 2009 based on the amount I currently pay for my prescription drugs. It is now going to be higher (or lower). Can I change my election amount? A: Members who enrolled in the HCSAccount by the 11/14/08 deadline will have the opportunity to change their election amount. After a member enrolls in the HCSAccount, FBMC, the HCS
