What will happen if I exceed 250 GB of data usage in a month?
The vast majority – more than 99% – of our customers will not be impacted by a 250 GB monthly bandwidth or data usage threshold. If you exceed more than 250 GB and is one of the heaviest data users who consume the most data on our high-speed Internet service, you may receive a call from the Customer Security Assurance (“CSA”) team to notify you of excessive use. At that time, we will tell you exactly how much data per month you had used. When we call you, we try to help you identify the source of excessive use and ask you to moderate your usage, which the vast majority of our customers do voluntarily. If you are contacted by the CSA team again for excessive use within six months of the first contact your service will be subject to termination for one year. We know from experience that most customers curb their usage after our first call. If your account is terminated, after the one year period expires you may resume service by subscribing to a service plan appropriate to you needs. Our
The vast majority – more than 99% – of our customers will not be impacted by a 250 GB monthly data usage threshold. If you exceed more than 250 GB, you may receive a call from the Customer Security Assurance (“CSA”) team to notify you of excessive use. At that time, we will tell you exactly how much data you used. When we call you, we try to help you identify the source of excessive use and ask you to moderate your usage, which the vast majority of our customers do voluntarily. If you exceed 250GB again within six months of the first contact, your service will be subject to termination and you will not be eligible for either residential or commercial internet service for twelve (12) months. We know from experience that most customers curb their usage after our first call. If your account is terminated, after the twelve (12) month period expires, you may resume service by subscribing to a service plan appropriate to your needs. Our practice for the past several years has been to call on
