What will happen if I didnt get my package but FedEx Tracking says that it has been delivered?
Customers should call our Customer Service so that we can file a FedEx Claim. It usually takes about 7 to 14 business days for FedEx to process the claim. If the claim is approved, customer can either get a full refund or Forplay can ship the order again with signature required. If the claim is not approved by FedEx, customers will receive half of the Purchase Order amount as store credit.