What will E-Government mean for Newcastle?
– A Vision for March 2004 To give people, community groups and partner organisations the chance to comment properly on our proposals, on the next four pages we set out an impression of what e-government could mean in reality for Newcastle, looking at the effect on the Council itself, other organisations in the North East, and particularly the people of the City, both residents and those who work here or visit for other reasons. The Council – Summary: Improved back office systems and automation of routine tasks will free up staff to spend more time dealing with customer issues; they will be able to resolve matters more effectively with better access to the information and Council holds. Accessibility to services will be improved; this will be guided by detailed market research since it will be important not to waste money on facilities no-one wants to use. The high cost of some of the improvements needed will make it more and more advantageous to work together with other Tyne & Wear Cou
