What will customers receive when they place an order for iGlobalCare?
We are introducing a new iGlobalCare package that will include a Welcome Letter, Certificate with important contract details, Terms and Conditions, and the most current Knowledge Base CD contained in a new iGlobalCare CD Case. Soon, the support package will also include a Support Guide that provides additional detail on program deliverables. Customers will receive the full iGlobalCare Package when ordering iGlobalCare for the first time, ordering iGC for a new site or renewing a support contract in 2003. Customers who make subsequent orders of iGlobalCare for an existing site throughout the year will receive a new support certificate, and terms and conditions. Until further notice, current CIMPLICITY HMI customers placing an order for iGlobalCare will also be sent a new PE CD and upgrade authorization. GE Fanuc customers purchasing iGlobalCare will no longer have to “activate” their support contract to receive telephone support. Registration and the use of passwords to access the suppo
