What will be the results of coaching? Are they measurable?
A number of surveys done internationally have indicated that there is correlation between coaching and increased business productivity. Manchester, Inc, a human resources consulting firm in the US, recently surveyed 100 executives from Fortune 1000 companies and found that coaching resulted in improved productivity, quality, customer service, cost reduction, staff retention and reduction in customer complaints leading to a 22% improvement in profitability. These companies witnessed an average return of investment of 6 times the initial investment in typical executive coaching program. Half of these executives held positions of VPs or higher. Almost 60% of the executives were aged 40 to 49 and one-third earned US$200k or more per year. ( Fortune, Feb 19, 2001) A Sibson and McKinsey report ( 1998) mentioned that firms with more capable people at the top have 70% higher returns to shareholders. In our firm , our coaches have undertaken numerous assignments with various MNC and government-
