What were the Ombudsmans findings in her report?
The Ombudsman made 23 recommendations to improve BCLC’s processes, particularly in the areas of: • validation and prize payout, • customer complaint tracking, • monitoring retailer play and win rates, • collection of information, and • retailer compliance and training. In addition, the Ombudsman made four more recommendations pertaining to Gaming Policy and Enforcement Branch processes. The Ombudsman’s Report and BCLC’s response and all of our subsequent quarterly reports can be found on the BC Ombudsman page.
