What were the main reasons for failed and delayed ports during the initial implementation of LNP and what is the Ratepayer Advocate advising consumers to do?
Validation Failure has emerged as the main cause of unsuccessful and delayed ports. Validation Failure is when the switch cannot occur because the two carriers have mismatched data, such as not having the exact name and address of the customer. Something as simple as a missing middle initial can prevent validation. The Ratepayer Advocate advises consumers to follow the checklist provided below.
