What were the key challenges in implementing the HCN, and transitioning the HR, Supply and Finance services?
KT: My principal role in this project relates to the delivery of EDRMS services within HCN. Health is a very large business concern and HCN naturally faced many challenges from the inception of shared service initiatives. In such a large business endeavour HCN was first challenged to attract the best people in order for HCN to form quickly and move forward. At times the pace to meet shared service expectations has been very challenging. Health is a diverse organization with many site-by-site differences that evolved over time. HCN devoted significant effort into identifying all HR, Finance and Supply shared service responsibilities. It is very time-consuming identifying business practices, processes, systems, applications and software in use, but a greater challenge stemmed from the consolidation of those services, and the identification of business practices and process improvements through stakeholder consultation. These were paramount milestones and the extent of this work was enorm
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