What were the concepts and goals of Total Quality Management as designed by Edward Demming?
Total Quality Management (TQM) is a management strategy aimed at embedding awareness of quality in all organizational processes. TQM has been widely used in manufacturing, education, government, and service industries, as well as NASA space and science programs. Total Quality provides an umbrella under which everyone in the organization can strive and create customer satisfaction. TQ is a people focused management system that aims at continual increase in customer satisfaction at continually lower real costs. The American Society for Quality says that the term Total Quality Management was first used by the U.S. Naval Air Systems Command “to describe its Japanese-style management approach to quality improvement.” This is consistent with the story that the United States Navy Personnel Research and Development Center began researching the use of statistical process control (SPC); the work of Juran, Crosby, and Ishikawa; and the philosophy of W. Edwards Deming to make performance improveme
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- What were the concepts and goals of Total Quality Management as designed by Edward Demming?
