What Warranty Arrangements Apply to gotalk Branded Modems?
gotalk offer a full 12 month replacement warranty. Simply mail the modem back to “gotalk, 183 Varsity Parade, Varsity Lakes, Queensland 4227, attention Operations Department” with a covering letter explaining the nature of the fault. Provided the modem shows no signs of damage due to tampering, water damage, drop damage or other physical damage, then gotalk Customer Service will replace the modem for you. Just call us on 1800 468 255 to arrange a replacement. Upon return of the modem, should there be evidence of damage, then gotalk will charge postpaid customers for a replacement modem on their next account ($79.00 + $19.95 delivery fee). Prepaid customers will be asked for a security deposit of $99.00 prior to accepting any returns. Insurance in transit for modems being returned is the customer’s sole responsibility.
