What VLA Maintenance offerings are available?
VLA customers may choose between Standard or Priority Maintenance. 1-Yr minimum purchase of Maintenance with each new license. Standard Maintenance – – Upgrades to the latest version of the product software. – Unlimited electronic product training. – Product specific electronic and phone technical support available 12 hours per day, 5 days per week. Priority Maintenance – – Upgrades to the latest version of the product software. – Unlimited electronic product training. – Product specific electronic and phone technical support available 24 hours per day, 7 days per week. Am I required to purchase Maintenance? 1-Yr Standard or Priority Maintenance required with each new license purchase. Customers should adhere to the Maintenance coverage rules outlined in the VLA Program Guide and other program documentation. Can I purchase Maintenance on an old version of a product? No. You must be on the current version of the product before purchasing Maintenance. If you are on an older version, you
