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What types of support issues would incur the $100 hourly rate?

April 26, 2017Hourly incur rate support types

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What types of support issues would incur the $100 hourly rate?

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10 Posted

All typical supports issues that don’t require any alteration of the product code are completely covered in the Service Level Agreements. Each SLA bundle offers a set number of annual hours for those support issues. Unicon fully anticipates that very few schools will ever exceed their allocated support hours. However, the program does allow subscribers to use the hourly rate to increase their needed support if and when special circumstances require it. The $100 hourly rate also provides a mechanism for schools to accelerate the development efforts needed to address specific bug fixes or minor enhancements.