What types of services should small business owners expect from a reputable Web hosting provider?
Collins: Small businesses should expect great service and support. They should find an array of do-it-yourself solutions, but they should also find a series of services where the provider does the work. They should expect someone who is looking out for them with state of the art spam and virus protection, but the provider should understand that these are more of a given then a critical differentiator. Most of all, small businesses have a right to expect that their provider will give them the respect and assistance they deserve. ECT: How can small businesses make sure they are getting the biggest bang for their online bucks when it comes to Web hosting and related services? Collins: That’s really a function of their wants and expectations. There are a lot of ways for them to waste a lot of money, but a reputable provider will help them avoid that. The biggest thing to me is that they need to understand that the web is a real-time medium. It needs to be kept completely up to date. Having
