What types of orders does Connect:SM support and how do they work?
Connect:SM supports new orders created in Connect:SM or fed via our web service API, change orders, service orders, work orders, trouble ticket orders, suspension and cancellation orders. A Change Order may involve a new service order, a work order, a trouble ticket, or an upgrade or downgrade in subscription plan. Additionally, Connect:SM provides configurable workflow for individual types of orders recognizing that different products and services may have their own order processing steps and business rules. These same capabilities extend to the provisioning and activation workflow processes. The Advanced Order Management option available in Connect:SM Enterprise, extends the power and flexibility of the order process by enabling complex orders that require multiple workflows to fulfill a single order, involve multiple work groups and systems, require sophisticated business rules, extend over a period of time to complete, and separate release/commit steps during the overall workflow a
