What types of motivation programs work best for Delta?
We have two peer-to-peer nomination programs with different criteria and purpose. A daily program to recognize daily activities and a “pinnacle” program to recognize career accomplishments. Both work well in motivating the workforce. Employees who receive recognition report that it motivates them to continue improving their performance. How do you select rewards for your programs? We have a website (www.mydeltarewards.com) which supports a variety of programs, including the nomination programs mentioned above. Homepage Recognition Center Employees can earn points in all programs they are eligible for and then redeem points via the online catalog – close to five million items. What are the key steps for you in organizing a program? Understanding desired outcomes, ways to change or improve behaviors and processes we need to put in place for successful results. What’s the most popular reward or reward category in your program? American Express $50 travelers cheque Do you believe rewards a
