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What types of Metrics and performance criteria does ACC measure?

April 26, 2017ACC criteria measure metrics PERFORMANCE types

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What types of Metrics and performance criteria does ACC measure?

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10 Posted

This is dependent on our customers project need. Some examples of the metrics ACC measures are: Sales per Hour (SPH), Contacts per Hour, Lead Conversion (Sales/Contacts), Lead Penetration, Abandon Rate, Completes per Hour, Dials per Hour, Rep Waiting Time, Average Talking Time (ATT), Wrap Up Time, etc.