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What types of issues are covered by the Technical Support Engineers?

April 26, 2017Covered engineers technical support types

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What types of issues are covered by the Technical Support Engineers?

1 Answer

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Installation issues are free for customers with the certified version. Support options regarding installation and database issues in the Open Edition are available for purchase. Compilation and coding problems in the Open Edition cannot be supported, nor can we support options currently available for the previously released non-certified Open Source binaries. We will not support the existing binaries from the open source version, nor can we provide free install support of the open source version. However, installation support will be available using our various developer support fee based offerings. Finally, for a fee, we will support binaries you build yourself from the open source version, however, we will only support them to the extent that we can reproduce problems in the certified version.