WHAT TYPES OF EVENTS MAY A PERSON COMPLAIN ABOUT?
A complaint may be filed about an incident, condition or circumstance which is dangerous, illegal or inhumane. An incident, condition or circumstance is considered inhumane when it occurs without regard for an individual’s dignity III. WHAT HAPPENS AFTER SUBMITTING A DMH COMPLAINT? After a complaint is made, the Person in Charge shall determine whether the complaint should be handled within the facility or not, depending on the seriousness of the incident or condition. A “Below the Line” Complaint An incident or condition which is determined not to be serious is considered “below the line” and is investigated within the program or facility. An “Above the Line” Complaint An incident or condition which alleges medicolegal death, sexual assault or abuse, physical assault or abuse, attempted suicide resulting in serious physical injury, a felony, restraint or seclusion practices not in accordance with Department regulations which result in serious physical injuries or which is sufficiently
